Comprehensive Protection for DJI Products
DJI Care Refresh is a comprehensive and reliable protection plan that provides DJI products [1] with coverage for a range of accidental damages and natural wear.
https://www.dji.com/au/support/service/djicare-refresh
| DJI Care Refresh | 1-Year Plan | 2-Year Plan |
|---|---|---|
| Service Period | 1 year | 2 years |
| Number of Replacements | 2 (including 1 for Flyaway Coverage) | 4 (including 2 for Flyaway Coverage) |
| Official Warranty | 1 year | 2 years |
| Renewal | Supported | Supported |
Service Process
When you need to replace your device, DJI Care Express (data analysis and replacement for flyaway cases are currently not supported) sends the replacement product back to you faster. For other scenarios, you can request service.
Register Case
Register your case for fast replacement (currently unavailable for data analysis or flyaway cases).
DJI Care ExpressPay Replacement Fee
Pay the listed replacement fee.
Send Damaged Product Back
We will send the replacement immediately upon receiving the damaged product.
Receive Replacement Product
Enjoy free shipment of your replacement product.
Request a Service
Send Your Product Back
Send the product back (if applicable).
Wait for Service to Complete
After we receive your product, it normally takes five working days to proceed.
Receive the Product
Enjoy free shipment of your repaired or replaced product.