Hermes Shipping Cover
Hermes Shipping Cover is optional cover you can tick in your cart. It costs 4% of the goods in your order, rounded up to the next 75c (minimum $1.25).
What you get
- Priority resolution. If your parcel is lost in transit, marked delivered but not received, or arrives damaged, we reship or refund within 1 business day of your claim, with no waiting on the courier's investigation.
- Replacements are covered too. If a parcel we reship also goes missing, it's covered the same way.
- One simple claim using the form on this page.
If you don't add cover
You're still looked after. Your rights under Australian Consumer Law apply whether or not you add cover. If a parcel goes missing or arrives damaged, contact us and we'll sort it out with the courier. That usually means waiting for the courier's investigation, which can take several business days, before we reship or refund.
How to make a claim
- Use the form below within 30 days of your order's expected delivery date.
- Tell us your order number and what happened. For damage, reply to our email with a photo of the parcel and the item.
- We confirm your claim, then reship or refund within 1 business day.
Good to know
- Cover applies to orders sent to the address you gave us. It doesn't cover an incorrect address entered at checkout, or parcels returned to us because they weren't collected.
- If we cancel your whole order before it ships, we refund the cover too.
- Hermes Shipping Cover is a service from Rising Sun FPV. It isn't an insurance product.